If you wish to return or replace your purchase, we are happy to accept returns provided that the goods are unused, are not damaged, in their original packaging and within 14 days of receiving them. Goods that are received after 14-days and are found to be faulty will only be redeemed by a credit note. Goods delivered Free of Charge will be subject to a carriage charge if returned for refund.
Items that have been customised will not be accepted nor will items that have been specially ordered.
If you continue to use a product after finding a fault, it is assumed that you are accepting the goods in their damaged state and we will therefore not accept them as a return.
Refunds will be made on receipt of returned goods and credited by the same method as the original payment.
Items are returned at customer's own expense and it is strongly recommended that you obtain proof of postage and/or insurance for the items posted, as the Equestrian Boutique accepts no responsibility for lost or damaged items. However, if any returned goods are found to be faulty, the cost of postage will be refunded in full.
Please be informed that returned goods will not be accepted unless they are clean and dry due to the Health and Safety at Work Act 2005. Any items returned to us in this state will be returned at your cost for cleaning before any further action can be taken.
Due to Health and Safety requirements, riding hats and skullcaps are not included in the returns policy and will not be accepted. This does not, however, affect your statutory rights.
In some circumstances, manufacturers may wish to examine the goods for their own records and therefore, replacements may not be sent out until it is deemed that the original goods were defective.
Where goods are returned due to the customer selecting an incorrect size and requiring an exchange for the appropriate size instead of a refund, the goods are returned at the expense of the customer (as stated above) and an additional carriage fee is incurred by the customer.
Product "Out Of Stock" - if any item is out of stock, you will be notified. Whereby it is agreeable with yourself, 'In stock' items will be sent immediately and the balance forwarded at a later date with no extra cost for delivery.